Privacy policy - Deposit Warrior (updates 2/12/24)

Version 1: 02 December 2024

Our contact details

Name: Deposit Warrior Ltd

E-mail: ben@depositwarrior.co.uk

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact

details) for our customers and others in their tenancy agreement;

• Social media handles (though usually only when approached via social media for

help);

• Commentary on the agent/landlord & tenant relationship and

correspondence/documentation relevant to the issue(s) faced;

• Information about the property and tenancy insofar as this data relates to the

tenants;

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you (the data

subject). This is to allow us to provide our agreed service(s) to you.

We use the information that you have given us in order to carry out our contractual

obligations to you.

Under the UK General Data Protection Regulation (UK GDPR), we rely on contractual

obligation as the lawful basis for processing your information. We also rely on

Legitimate Interest for follow-up work or advice we provide to you outside of our initial

Contract.

From time to time, third party individuals are identified in the documentation/information

we receive from you. Third party information are processed under a ‘Legitimate Interest’

lawful basis. Due to an exception under GDPR, we do not need to notify the third party

that we are processing their data.

We also use trusted third party Data Processors to help run our business. Some

personal data may be shared with these third parties in the course of carrying out our

business activities.

How we store your personal information

Your information is securely stored and we ensure that persons who process personal

data in our organisation are committed to confidentiality.

We keep information relating to a dispute for up to six years from the date we are

notified of an outcome in the dispute, after which time it is deleted.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal

Information.

Your right to rectification - You have the right to ask us to rectify personal information

you think is inaccurate. You also have the right to ask us to complete information you

think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information

in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the

processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing

of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal

information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request,

we have one month to respond to you (unless the request is substantial where we may

have more time).

Please contact us at ben@depositwarrior.co.uk (using subject field “Data protection”)

if you wish to exercise any of your rights above or have any queries regarding this policy.

How to complain

If you have any concerns about our use of your personal information, you can make a

complaint to us by email at the above address.

You can also complain to the Information Commissioner’s Office if you are unhappy with

how we have used your data.

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,

Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk